Conduct, moderation and complaints

State the real venture or employer, development stage, proposed responsibilities and compensation. Distinguish aspirations from achieved traction. Do not invent users, sales, testimonials, funding, company approvals or ownership rights. Correct material inaccuracies promptly and stop accepting applications for a role that no longer exists.

A development listing may receive applications before its commercial terms are complete. Explain that limitation. No offer should be sent until required paid terms are ready. Do not request productive unpaid trials, applicant deposits, payment to secure an interview, misleading internships, or work that would unlawfully avoid employment protections.

Do not harass, threaten, exploit, unlawfully discriminate, impersonate, dox or retaliate. No malware, credential theft, account trading, unauthorized access, fraudulent receipts, duplicate claims, unlawful investment solicitation or attempts to evade a moderation restriction. Use another person's data only for an authorized lawful purpose.

Submit only content and external links you may lawfully share. Public images must be suitable for public distribution. Keep confidential agreements, identity documents and customer data out of public listing assets. Obtain necessary permission before disclosing another business's non-public information.

Use Report listing on a venture, Support for a service or account concern, or the engagement review flow for work or compensation disputes. If you cannot sign in, use [LEGAL_CONTACT_EMAIL]. Include the record or URL, what happened, dates, a concise explanation, proportionate evidence and the outcome you request. Do not publish allegations or sensitive documents simply to obtain attention.

Report immediate threats to the appropriate emergency or law-enforcement service; Counterpart is not an emergency service. Privacy incidents should also go to [PRIVACY_CONTACT_EMAIL]. A good-faith report does not require proving every fact in advance, and an unproven allegation is not automatically a malicious complaint.

An authorized administrator can assign the case, request clarification, review relevant records, note a reasoned outcome and reopen a case if material new information emerges. We seek a response from an affected member where safe and appropriate. Reviewers should disclose conflicts and transfer a case where practical. Access to evidence is limited by need, confidentiality and privacy rights.

Possible responses include a correction request, warning, temporary hiding of a listing, restoration, or referral for an account or security action. We may act urgently to contain credible fraud, exposure or threats, or comply with law. Listing moderation does not decide whether a private contract is valid, cancel debt, erase evidence or transfer ownership. We may limit details if disclosure would expose another person or compromise a lawful investigation.

Keep the claim, collection or fee period, eligible revenue, attribution evidence and external payment reference separate. A payer should explain the specific disputed amount and grounds and pay undisputed amounts when due. A recipient should acknowledge only money actually received. Do not mark an unpaid sum as paid to close a case.

Record partial settlements, refunds, chargebacks and corrected amounts in a dated reconciliation accepted by the affected parties; do not manufacture a new receipt or silently overwrite evidence. The current service does not execute transfers, refunds or partial settlements. Its administrative claim status is a record for the parties, subject to their agreement and lawful remedies. Resolving a support case alone does not settle a claim or release either party.

Request reconsideration through Support or [LEGAL_CONTACT_EMAIL], identify the case and decision, and explain a factual error, missing evidence or disproportionate action. Another administrator should review where staffing and conflicts permit. We can correct or reopen a case and will record the reason. Repeated abusive submissions may be limited; presenting a legitimate unresolved concern is not abuse.

There is no policy deadline that waives your statutory rights. Internal review does not prevent a complaint to a regulator, a labor claim, urgent relief, mediation, arbitration agreed separately, or court proceedings. Counterpart does not promise a binding arbitral decision through its support tools.

Share only relevant evidence and redact unnecessary personal or financial details. We do not promise absolute anonymity: a fair investigation or lawful disclosure may require sharing relevant allegations or facts. Internal administrative notes are not part of the normal requester view. Applicable access and disclosure obligations still apply.

The requester can see the recorded resolution; engagement outcomes may be shared with both parties. We retain a proportionate history for accountability under the privacy notice and retention process. A record described as resolved means the administrative review is closed, not that every legal dispute has ended.